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Shipping & Returns Shipping & Returns

Ordering - By placing an order you make an offer to purchase the products you have selected on these terms and conditions. Your order is subject to acceptance by us and may be refused for any reason, including credit concerns, unusual volumes, or shipping addresses. Depending on your location and once your order has been received and accepted, you will receive by email an "order confirmation". The order confirmation will be effective once sent to you.

Pricing - The price for each product purchased is reflected on your confirmed order by us and will remain the price regardless of any subsequent price changes we make. In addition to the quoted price, you will pay shipping and handling charges plus all applicable taxes and duties.

Standard export quotation pricing is F.O.B. shipping point, at which point legal title and responsibility for goods is transferred to the buyer. C&F, C.I.F. and F.A.S. quotation will be offered upon request. Charges for insurance and shipping will be added to the invoice unless other arrangements are made. A handling charge will apply for special consular certification, export documentation or special packaging for sea freight. Buyer is responsible for tariffs or import duties. We urge you to investigate these fees before you place your order. We will not accept back or refund packages on the ground that you were not aware of these fee.

Delivery issue - Scientiis will, for any reasons, not be held responsible or liable for delivery issues or delivery failures, including but not limited to, wrong delivery address, product shortage, product end of life, product(s) lost during transit, etc. We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfill or otherwise discharge any of our obligations hereunder, to the extent that such delay or failure is caused by any circumstances beyond our reasonable control.

Payment - Payment in full is due prior to shipment. At the end of the ordering process print the payment information document, once the payment is confirmed the product will be sent to you. We will accept payment via credit card and wire transfer with all bank charges to the account of the buyer. You must supply your credit card details when you place your order.

When purchasing on our online shop, all exchanged data is sent using a secure connection. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosure to third parties.

Letters of Credit. Payment may be made by confirmed irrevocable Letter of Credit, F.O.B. shipping point. Letter of Credit must be payable at sight, valid for at least 90 days from date of issue, with all bank charges to the account of the buyer.

Shipping - Unless otherwise requested, Scientiis will select best way for shipping based on types of products ordered. Contact us with special shipping instructions. We will attempt to ship the products within the estimated timeframe reflected on the order confirmation but will not be liable for any failure to do so. For items on back order we may ship whenever the products become available without notice to you.

Open cartons immediately to inspect for damage. Do not discard the shipping carton or any packing material should you find damage.

Due to political or economic conditions, we may be unable to ship to certain countries from time to time. We are not liable for any such inability to ship to certain countries.

Returns - The refund process is straightforward and designed to expedite the refund of the product(s) you purchased from Scientiis.

To engage the refund process, complete the Return Material Authorization Form or send an e-mail to admin@Scientiis with the subject "RMA". Include in your e-mail each product you are seeking reimbursement: 1) invoice number, 2) invoice date, 3) date received, 4) product description, 5) serial number, 6) quantity involved, 7) reasons for return.

In order to be eligible for a refund, you are required to follow the RMA (Return Material Authorization) process. Please call Scientiis customer service or contact your local representative for an RMA number. All returns must include an RMA number. Failing to do so will either delay the refund of the product(s) or create a status of ineligibility where no refunds will be granted. Once your e-mail notification is received, we will e-mail you an "RMA number".

Products must be returned within 30 calendar days calculated from the date you received your product(s) as long as proof of delivery is available and provided to Scientiis upon request, or from the Invoice date, if proof of delivery is not available. Items older than 30 days, chemicals or reagents, sterile, refrigerated materials, expired products, or special order items are subject to review. A 15% restocking fee applies.

A product must be returned in its original package with all components delivered (complete set of documentation, spare parts, manual, cable, calibration card, inner box...) Failing to do so will create a status of ineligibility where no refunds will be granted. Freight charges and associated costs to return the product(s) are not Scientiis’ responsibility. All products are to be shipped CIF destination.

Limited Warranty - When purchased new, all products sold are backed by the Original Equipment Manufacturers warranty and subject to the guidelines established by that manufacturer. Scientiis.com is not a manufacturer and therefore is not authorized to alter or change the warranty, either expressed or implied, of the OE provider.

All warranty returns must have prior authorization to receive proper credit or replacement. We offer no warranty, express or implied, for any goods represented in our catalog. Our sole responsibility will be to provide suitable replacement of goods eligible for manufacturer’s replacement under manufacturer’s warranty. In the event a dispute arises regarding warrant­ability, we will accept the manufacturer’s decision regarding replacement or repair.

Limitation of Remedies and Liability - To the fullest extent permitted by applicable law, the remedies provided here are your sole and exclusive remedies for breach of this agreement by us. In no event Scientiis will be liable to you for any damages, including incidental, consequential, special or indirect damages. In no event will our liability to you ever exceed the total amount paid by you for the product purchased.

Export Control - You agree to comply with all export control laws. You agree not to export any product to any country in violation of any export control law without first obtaining any necessary license or approval. You warrant that you are not located in, under the control of, or a national or resident or any country to which the export of the products is prohibited by applicable export control laws.

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